Thank you for shopping with us! We want you to have a satisfying and hassle-free shopping experience. In the unfortunate event that you need to return a product, please carefully read and understand our return policy outlined below:

1. Customer-Initiated Physical Damage:

If the customer damages a product after receiving it, we regret to inform you that we cannot accept returns for products the customer has physically damaged. We advise customers to handle products with care and follow the usage instructions provided.

Please note that our return policy does not cover customer-initiated physical damage. Therefore, we recommend thoroughly inspecting the product upon receipt and contacting our customer support immediately if there are any issues with the product's condition or functionality upon arrival.

If you have any further questions or need assistance, please don't hesitate to contact our customer support. We are here to help and provide guidance to ensure your satisfaction.

Please note that this return policy is subject to change and may be updated without prior notice. It is recommended to review our return policy periodically for any revisions.

2. Customer-Initiated Tampering:

We want to emphasize that we do not accept returns for products tampered with by the customer. Tampering includes any alterations, modifications, or unauthorized repairs made to the product. It is important to note that tampering with a product voids warranty or return eligibility.

3. Customer-Initiated Incorrect Voltage:

Similarly, we are unable to accept returns for products that have been damaged due to customer-initiated incorrect voltage usage. It is essential to follow the manufacturer's guidelines and use the prescribed voltage to ensure proper functioning and prevent damage to the product. Using higher or lower voltages than recommended can cause irreparable harm to the product and void any warranty or return options.

We strongly advise customers to exercise caution and strictly adhere to the manufacturer's prescribed usage instructions and voltage requirements.

If you have any concerns about the product's compatibility or voltage requirements, we recommend contacting our customer support before purchasing. Our knowledgeable team will be happy to assist you in choosing the right product for your needs.

Please note that these policies regarding customer-initiated tampering and incorrect voltage usage are in place to ensure our products' integrity, safety, and functionality.

If you have any further questions or need assistance, please don't hesitate to contact our customer support. We are here to help and provide guidance to ensure your satisfaction.

Please note that this return policy is subject to change and may be updated without prior notice. It is recommended to review our return policy periodically for any revisions.

Return Process:

To initiate a return, please follow these steps:

a. Contact our customer support within 24 hours of receiving the product, stating the reason for the return (physical damage, tampering, or voltage-related issues).

b. Our customer support team will guide you through the return process and provide a return authorization number (RAN) if applicable.

c. Pack the product securely in its original packaging, including all accessories and documentation.

d. Clearly label the package with the return authorization number (if provided) and ship it to the address provided by our customer support team.

e. Once we receive the returned product, our team will inspect it to ensure it meets the above return criteria.

f. If the return is approved, we will process your refund or arrange a replacement as per your preference.

Please note the following important points:

- Returns must be initiated within the specified time frame.

- The returned product must be in its original condition and packaging.

- Return shipping costs may be covered by us depending on the circumstances.

Don't hesitate to contact our customer support for further information.

- Refunds will be issued using the original payment method, and the processing time may vary depending on your bank or payment provider.

If you have any further questions or need assistance, please don't hesitate to contact our customer support. We are here to help and ensure your satisfaction.